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Shop supervisors

Shop supervisors supervise and coordinate the activities of shop sales assistants, checkout operators and other workers in retail and wholesale shops such as supermarkets and department stores.

Job Definition

(a) planning and preparing work schedules and assigning staff to specific duties
(b) instructing staff on sales procedures, including how to handle difficult or complex cases
(c) ensuring that customers receive prompt service
(d) participating in and providing advice to managers on interviewing, hiring, training, evaluating, promoting and dismissing staff, and resolving staff grievances
(e) examining returned goods and deciding on appropriate action
(f) taking inventory of goods for sale and ordering new stock
(g) ensuring that goods and services are correctly priced and displayed
(h) ensuring that safety procedures are enforced

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