Job Definition

  • maintaining an inventory of rooms available for occupancy, reservations and room assignments
  • registering arriving guests, assigning rooms verifying customer’s credit and issuing room keys
  • providing information regarding hotel services and services available in the community
  • providing information about availability of accommodation and making room reservations
  • responding to guests’ requests for housekeeping and maintenance services as well as complaints
  • contacting housekeeping or maintenance services when guests report problems
  • compiling and checking guest accounts for charges using computerized or manual systems
  • receiving and forwarding messages in person or using telephone or telephone switchboard
  • reviewing statements of charges to departing guests and receiving payment

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    Educational level

    • Skilled
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