Enquiry clerks respond to personal, written, electronic mail, and telephone enquiries and complaints about the organization’s goods, services and policies, provide information and refer people to other sources. They are employed in locations which put them in direct contact with clients or with the production of the goods and services provided.
Skill level:
Semi-skilled
Check your pay
- Salary range for the majority of workers in Enquiry clerks - from LKR21,216 to LKR77,353 per month - 2025.
- A Enquiry clerks typically earns between LKR21,216 and LKR48,824 net per month at the start of the job.
- After 5 years of service, this is between LKR28,593 and LKR63,201 per month for a working week of 45 hours.
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Job Definition
- Answering inquiries about goods, services, and policy and providing information about their availability, location, price and related issues
- Responding to enquiries about problems and providing advice, information and assistance
- Recording information about enquiries and complaints
- Referring complex enquiries to team leaders or expert advisers
- Issuing relevant forms, information kits and brochures to interested parties
